NM
Ndanganeni M
1 reviews | Active since Dec 2023
13 Dec 2023, 20:48
They don't care abou...
They don't care about his customers i told them to change the password for me for five times still not changing
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Replies (1)
Fly.Cool's replyOfficial
13 Dec 2023, 21:07 Good Evening Ndanganeni
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
I did check your account and the password was changed as requested but the router is taking longer to synch the new password. Please give it more time the new password will update
Also, kindly note that all devices connected using the old password will lose connection as soon as the new password updates. You will need to select forgot password and use the new password to use the internet
We trust that your experience with us will improve.
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
I did check your account and the password was changed as requested but the router is taking longer to synch the new password. Please give it more time the new password will update
Also, kindly note that all devices connected using the old password will lose connection as soon as the new password updates. You will need to select forgot password and use the new password to use the internet
We trust that your experience with us will improve.
Fly.Cool's reply13 Dec 2023, 21:07
Official
Good Evening Ndanganeni
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
I did check your account and the password was changed as requested but the router is taking longer to synch the new password. Please give it more time the new password will update
Also, kindly note that all devices connected using the old password will lose connection as soon as the new password updates. You will need to select forgot password and use the new password to use the internet
We trust that your experience with us will improve.
Thank you for your feedback,
I’m really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
I did check your account and the password was changed as requested but the router is taking longer to synch the new password. Please give it more time the new password will update
Also, kindly note that all devices connected using the old password will lose connection as soon as the new password updates. You will need to select forgot password and use the new password to use the internet
We trust that your experience with us will improve.