They are useless

Good Morning Joshua

Thank you for reaching out and for providing us with this detailed feedback. We are truly sorry to hear about the significant delay in the activation of your fibre line and the extremely frustrating experience you've had with our customer service. Please accept our sincerest apologies.I understand your frustration completely. Waiting for over a week with no resolution is unacceptable, and the communication breakdown you've described—including the long response times, conflicting information, and the difficulty of getting a human response—is a clear failure on our part. We take your comments about our customer service very seriously, as it is not the experience we want our customers to have.To address this immediately, I have escalated your case to a senior team member who will personally oversee the activation process.

We will investigate the communication issues you've highlighted, including the delays and the AI loop, to ensure that this doesn't happen again. Your feedback is invaluable in helping us improve our services.Again, we apologize for the poor experience. We are committed to resolving this for you as quickly as possible.