1 reviews | Active since Oct 2024
They Are Useless
I contacted them by email from August to change my debit date however they told me to email them 3 days before my debit date, emailed them 3 days before my debit date in September no reply wifi then got cut as no funds was in my account, made a payment on the 27th September they took the payment however my services was disconnected on the 3rd October they then set me an sms saying it was disconnected without reason, tried messaging on the whatsapp bot no reply, i have been messaging on that stupid whatsapp bot for days with no reply, i work from home and i need to the wifi to do my job, if i dont work i dont get paid, i then spoke to a guy called Owen who was the one who signed us up for Vuma i messaged him over 50 times no reply till today only said he is in a meeting and he cant talk must send him our query, then another person who doesn't even work for flycool tried to help us however he couldn't as they don't work for them anymore, Owen still didn't reply to my messages or emails, i will be posting about them all over social media as they took my money and then disconnected our services.
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Please note we are aware of this fault. Your line has somehow encountered a glitch on our systems and has a cancelled layer 2 service status. However, please note we have further escalated this matter with the relevant department and have been adviced to offer you a refund as this fault will take a while before it gets resolved. Kindly provide us with your banking details for further assistance.
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Thank you for your feedback !
Please note we are aware of this fault. Your line has somehow encountered a glitch on our systems and has a cancelled layer 2 service status. However, please note we have further escalated this matter with the relevant department and have been adviced to offer you a refund as this fault will take a while before it gets resolved. Kindly provide us with your banking details for further assistance.
Account Holder name
Bank name
Account number
Please note we shall email you at *** requesting these details for security purposes
We apologies for this inconvenience
