They are not helping...

Good day Mxolisi
 
 Thank you for the feedback!
 
 Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Upon checking your account, Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know 
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session