Their service is gre...

Good Day Khethukuthula 
Thank you so much for the feedback, 

As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days 

May you enjoy our service, should you require any assistance kindly contact us on the below platform and we will gladly assist you 
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***