Their customer support is ridiculous! There is a significant delay in receiving the assistance we require, and our communications are frequently disregarded or not responded to in a timely manner

Item: Fly.Cool
Rating: 1
Author: Chumani C

Their customer support is ridiculous! There is a significant delay in receiving the assistance we require, and our communications are frequently disregarded or not responded to in a timely manner. The only time they care is before we subscribe. Being their client is frustrating even their ancelation process is as pathetic.

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Replies (1)

Fly.Cool's replyOfficial

09 Jan 2025, 10:53

Good day Chumani

Thank you for the feedback!

Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days

Fly.Cool's reply09 Jan 2025, 10:53

Official

Good day Chumani

Thank you for the feedback!

Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days