The Worst service ever

I app**** for WIFI connect on the 25/06/2024 with an agent from Fly.cool and I kept on getting feedback from the admin saying my order has failed . They asked me to use a close by address which I did . I made payment on the 28/06/2024 Fly.cool send people to my place to connect the WIFI on the 01/07/2024 which they failed to do because the address was incorrectly capture as per the agents instruction . I am still waiting for technical department to change my address till this day and they are failing to do it , I spoke to Gugu and Tebogo who kept on escalating with no Success , I need Khanyisile khambule as a Manager to sort this mess out its totally unacceptable . This is the worst service ever and I have to keep on calling them because they don't even have a turnaround time to their queries