The Worst Customer Service in South Africa #1

I am extremely frustrated and disappointed with the level of service I’ve received. My account has been suspended due to non-payment, and I’ve been desperately trying to resolve this — but your WhatsApp number, website, and phone lines are completely unresponsive. It is utterly unacceptable for a company to aggressively pursue payment while making it impossible for customers to reach out or get help.

Your system attempted to debit my account over 10 times, pushing it into overdraft — all while I was in the process of closing that account. This shows a complete disregard for your customers' financial wellbeing.

When I finally managed to get through to someone, I was told to send a cash send to an individual to have my account reactivated. That is completely unprofessional and suspicious — I refused, as I had no guarantee that my account would even be restored.

This is, without a doubt, the worst internet provider I have ever dealt with in South Africa. Your customer service is non-existent, and your billing practices are outrageous.

If this issue is not resolved immediately, I demand that you come and collect your router without delay. I will not continue to tolerate this level of incompetence and disrespect.