TM
Tebogo M
1 reviews | Active since May 2026
14 May 2026, 09:11
The worse service ever
Very bad service from Fly.cool….including sales consultant to their customer service consultant. I logged an installation ticket on the 4th of March (***8), service was not provided for over 10 days….then I cancelled and requesting my refund, till today I haven’t received my money that I have worked hard for. Follow-up emails were sent no responses till today. I want my refund please.
I regret contacting you for your services without checking your reviews. Bad service ever.
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Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
14 May 2026, 15:33 Hi Tebogo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Fly.Cool's reply14 May 2026, 15:33
Official
Hi Tebogo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Fly.cool Support Team
TM
Tebogo M's updateReviewer Update
14 May 2026, 15:56Good day
Please see the below information
Full name, ID, email and address
Mantshema Tshepiso Mapota
ID number ***
***
00188/158B Matshaya road
Naledi
Order information
Vumatel Order Number:
OVR-***
EasyPay Number:
***
Created Date:
02 Mar 2026
Order
O111736
Please see the below information
Full name, ID, email and address
Mantshema Tshepiso Mapota
ID number ***
***
00188/158B Matshaya road
Naledi
Order information
Vumatel Order Number:
OVR-***
EasyPay Number:
***
Created Date:
02 Mar 2026
Order
O111736
TM
Tebogo M's update14 May 2026, 15:56
Reviewer Update
Good day
Please see the below information
Full name, ID, email and address
Mantshema Tshepiso Mapota
ID number ***
***
00188/158B Matshaya road
Naledi
Order information
Vumatel Order Number:
OVR-***
EasyPay Number:
***
Created Date:
02 Mar 2026
Order
O111736
Please see the below information
Full name, ID, email and address
Mantshema Tshepiso Mapota
ID number ***
***
00188/158B Matshaya road
Naledi
Order information
Vumatel Order Number:
OVR-***
EasyPay Number:
***
Created Date:
02 Mar 2026
Order
O111736