The service is ridiculous

Lol this ISP is a joke to be honest and this is now 19 days and counting where my matter has not been resolved. I did not know that a upgrade can be so full of problems.

I WANT my network to be connected and I will not pay the next month for a service I did not receive a full month of internet as I have paid for.

They are saying that the matter has been escalated, but when I called vumatel they say that the upgrade is canceled with no reason and they have been dodging my messages on Instagram as well.

On top of that they only respond to the review once and then they don't care.

I want my network to be sorted tomorrow because they just need to put through a upgrade request and if it is not sorted, I will take this further.