TM
Tshimangadzo M
1 reviews | Active since Feb 2025
14 Mar 2025, 06:59
The network issues continues for a second month
Im I in a week to week contract basis with fly.cool? Every Friday I have to report the "sign into network" problem. Believe me when I say network issues are orchestrated by fly.cool. Frustrating.
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
14 Mar 2025, 07:50Good day Tshimangadzo
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Best regards,
Fly.Cool's reply14 Mar 2025, 07:50
Official
Good day Tshimangadzo
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Thank you for your Feedback!
Please note that your area is currently active. Kindly switch off your router and switch it back on for 20 minutes. If you are still experiencing the same problem. Please update us so that we can escalate this issue to our technical.
Best regards,
TM
Tshimangadzo M's updateReviewer Update
14 Mar 2025, 08:31I have switched off and back on after 20 minutes, and I am still experiencing the same problem. Why can't you guys fix this "sign in to network" problem once and for all?
TM
Tshimangadzo M's update14 Mar 2025, 08:31
Reviewer Update
I have switched off and back on after 20 minutes, and I am still experiencing the same problem. Why can't you guys fix this "sign in to network" problem once and for all?
Fly.Cool's replyOfficial
14 Mar 2025, 09:06Please note that your Network is active without any Faults on it.
Head to your Wi-Fi settings on your phone, once there. Forget your Wi-Fi then re-enter your password for ****ectivity.
Please advice feedback once done
Head to your Wi-Fi settings on your phone, once there. Forget your Wi-Fi then re-enter your password for ****ectivity.
Please advice feedback once done
Best regards,
Fly.Cool's reply14 Mar 2025, 09:06
Official
Please note that your Network is active without any Faults on it.
Head to your Wi-Fi settings on your phone, once there. Forget your Wi-Fi then re-enter your password for ****ectivity.
Please advice feedback once done
Head to your Wi-Fi settings on your phone, once there. Forget your Wi-Fi then re-enter your password for ****ectivity.
Please advice feedback once done
Best regards,
TM
Tshimangadzo M's updateReviewer Update
14 Mar 2025, 09:28I have followed the steps you have stipulated above
Went to WIFI settings and forgot the password, and entered the password afresh. Still not working. It still says "sign in to network"
Went to WIFI settings and forgot the password, and entered the password afresh. Still not working. It still says "sign in to network"
TM
Tshimangadzo M's update14 Mar 2025, 09:28
Reviewer Update
I have followed the steps you have stipulated above
Went to WIFI settings and forgot the password, and entered the password afresh. Still not working. It still says "sign in to network"
Went to WIFI settings and forgot the password, and entered the password afresh. Still not working. It still says "sign in to network"
Fly.Cool's replyOfficial
14 Mar 2025, 09:38Noted with thanks.
Usually, a 'Sign Into Network' error is a google authenication fault. Please advice if your other Applications are not working. If they are not, we will continue to alert our maintainance partner for further assistance
Please advice feedback
Usually, a 'Sign Into Network' error is a google authenication fault. Please advice if your other Applications are not working. If they are not, we will continue to alert our maintainance partner for further assistance
Please advice feedback
Best regards,
Fly.Cool's reply14 Mar 2025, 09:38
Official
Noted with thanks.
Usually, a 'Sign Into Network' error is a google authenication fault. Please advice if your other Applications are not working. If they are not, we will continue to alert our maintainance partner for further assistance
Please advice feedback
Usually, a 'Sign Into Network' error is a google authenication fault. Please advice if your other Applications are not working. If they are not, we will continue to alert our maintainance partner for further assistance
Please advice feedback
Best regards,
TM
Tshimangadzo M's updateReviewer Update
14 Mar 2025, 09:43My TV and laptop are also not working
TM
Tshimangadzo M's update14 Mar 2025, 09:43
Reviewer Update
My TV and laptop are also not working
Fly.Cool's replyOfficial
14 Mar 2025, 10:49Noted. We have succussfully alerted our maintainance partner for further assistance as we are not picking up any alerts on your line.
Ticket ID - ***5
We apologies for this inconvenience
Ticket ID - ***5
We apologies for this inconvenience
Best regards,
Fly.Cool's reply14 Mar 2025, 10:49
Official
Noted. We have succussfully alerted our maintainance partner for further assistance as we are not picking up any alerts on your line.
Ticket ID - ***5
We apologies for this inconvenience
Ticket ID - ***5
We apologies for this inconvenience
Best regards,