JL
Jacob L

1 reviews | Active since Jun 2024

06 Jun 2024, 07:27

THE MOST DISGUSTING SERVICE AND TREATMENT BY FLYCOOL

I feel abused by Flycool. I had them for 2 years now. I have an online business which needs internet at all times. This involves streaming and video editing to name a few. For the past 2 years things have been fine. Since the start of january they reduced the network, each time i stream it would buffer. After multiple calls i decided to upgrade to R799 for better speed. As i am typing it got worse. Every night at 11pm the network goes and i have to contact them on whatsapp in the morning for them to bring it back. They say problem is fibre cable at my home, but thats a lie. Technicians came 5 times at my home and they said all is fine. I believe flycool is intentionally throttling my network. This is disgusting.

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Replies (4)
Fly.Cool
Fly.Cool's reply06 Jun 2024, 10:22
Official
Hello Jacob ! Thank you for reaching out.

We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.

We apologize for the unpleasant experience you shared with our company. 

Kindly note we have escalated your connection query, with high importance.

We apologize for the inconvenience.
JL
Jacob L's update06 Jun 2024, 10:32
Reviewer Update
You kwep saying that. How on earth can comnection go at 11pm and come back at 9am everyday? This is not cable fault. Its deliberately done to keep me off while ive paid too much money. You are ****ming
Fly.Cool
Fly.Cool's reply06 Jun 2024, 11:09
Official
Hello Jacob

We understand the frustration and the inconvenience this is causing you.
Please bear with us, as the matter has been escalated. 


JL
Jacob L's update06 Jun 2024, 11:11
Reviewer Update
Those are your usual answers. Ive had issues with you for like 3 months and always same thing. You intentionally switch me off at 11pm and back at 9am then you say you escalating. People must know what you do