RM
Robyn M
1 reviews | Active since May 2021
18 Aug 2025, 14:34
The absolute worse!
The absolute worse to get hold of! Wi-Fi disconnection since last Tuesday and no one available to give an answer. Someone else's details on appears on our WiFi.
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Replies (1)
Fly.Cool's replyOfficial
18 Aug 2025, 18:08Good Day Robyn
We so sorry. A week without internet is completely unacceptable, and I understand why you are so frustrated. The fact that you are also seeing someone else's details on your Wi-Fi is a major security issue that needs to be resolved immediately.
The issue with the incorrect details on your Wi-Fi is a red flag. I will make sure to highlight this as a critical security concern, which might get their attention faster than a standard outage report.You have my commitment that I will stay on top of this until it is resolved. I will get in touch with you as soon as I have a concrete update. Please accept my sincere apologies for this terrible experience.
We so sorry. A week without internet is completely unacceptable, and I understand why you are so frustrated. The fact that you are also seeing someone else's details on your Wi-Fi is a major security issue that needs to be resolved immediately.
The issue with the incorrect details on your Wi-Fi is a red flag. I will make sure to highlight this as a critical security concern, which might get their attention faster than a standard outage report.You have my commitment that I will stay on top of this until it is resolved. I will get in touch with you as soon as I have a concrete update. Please accept my sincere apologies for this terrible experience.
Fly.Cool's reply18 Aug 2025, 18:08
Official
Good Day Robyn
We so sorry. A week without internet is completely unacceptable, and I understand why you are so frustrated. The fact that you are also seeing someone else's details on your Wi-Fi is a major security issue that needs to be resolved immediately.
The issue with the incorrect details on your Wi-Fi is a red flag. I will make sure to highlight this as a critical security concern, which might get their attention faster than a standard outage report.You have my commitment that I will stay on top of this until it is resolved. I will get in touch with you as soon as I have a concrete update. Please accept my sincere apologies for this terrible experience.
We so sorry. A week without internet is completely unacceptable, and I understand why you are so frustrated. The fact that you are also seeing someone else's details on your Wi-Fi is a major security issue that needs to be resolved immediately.
The issue with the incorrect details on your Wi-Fi is a red flag. I will make sure to highlight this as a critical security concern, which might get their attention faster than a standard outage report.You have my commitment that I will stay on top of this until it is resolved. I will get in touch with you as soon as I have a concrete update. Please accept my sincere apologies for this terrible experience.