CB
Charline B
1 reviews | Active since Jul 2019
25 Feb 2025, 19:00
Terrible service provider
Every month without fail I report the terrible service from this place and vumatel Everyday without fail from 18;00pm we have no internet connection and the movies we watch buffers all the time. I logged a case on Sunday evening no response sent another email today for them.to tell my my cable isnover heating can you imagine so every night after 18:00pm the canlenisnover heating. This service provider is pathetic and unfortunately if there was another service provider I would leave them without even nla blink of my eye They are ****s and all they do is take money every month
Helpful (0)
Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
25 Feb 2025, 20:43Good evening Charline
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5
Fly.Cool's reply25 Feb 2025, 20:43
Official
Good evening Charline
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department. Your ticket number is ***5
CB
Charline B's updateReviewer Update
25 Feb 2025, 21:41This has been brought to your attention numerous times before and the more I say ot just happens at night your techinicians does not listen. I just done a speed test twice now and I pay for.20/ 80 but I am getting fast lest not even 0.99 downloads and 11.7 uploads that is what I am getting from flycool and vumatel
CB
Charline B's update25 Feb 2025, 21:41
Reviewer Update
This has been brought to your attention numerous times before and the more I say ot just happens at night your techinicians does not listen. I just done a speed test twice now and I pay for.20/ 80 but I am getting fast lest not even 0.99 downloads and 11.7 uploads that is what I am getting from flycool and vumatel
Fly.Cool's replyOfficial
26 Feb 2025, 10:58Loss of internet is really a frustrating process and we understand Charline. However, our maintainance team has adviced a resolved connection error status. Please confirm if your line is up and running and if not, please revert back to us for further assistance.
Thank you
Thank you
Fly.Cool's reply26 Feb 2025, 10:58
Official
Loss of internet is really a frustrating process and we understand Charline. However, our maintainance team has adviced a resolved connection error status. Please confirm if your line is up and running and if not, please revert back to us for further assistance.
Thank you
Thank you
CB
Charline B's updateReviewer Update
26 Feb 2025, 15:47My line is not up and running properly like I said before the problem is the speed at night. I don't know how.else to say this
CB
Charline B's update26 Feb 2025, 15:47
Reviewer Update
My line is not up and running properly like I said before the problem is the speed at night. I don't know how.else to say this
Fly.Cool's replyOfficial
26 Feb 2025, 17:21Good day Charline,
Please note that there was loss signals on your line and has been restored. Kindly reboot and check if the problem persist please contact us back via the below platforms:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Please note that there was loss signals on your line and has been restored. Kindly reboot and check if the problem persist please contact us back via the below platforms:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Fly.Cool's reply26 Feb 2025, 17:21
Official
Good day Charline,
Please note that there was loss signals on your line and has been restored. Kindly reboot and check if the problem persist please contact us back via the below platforms:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***
Please note that there was loss signals on your line and has been restored. Kindly reboot and check if the problem persist please contact us back via the below platforms:
Email ***, Live Chat on https://www.fly.cool/ or WhatsApp on ***