Terrible service

My fiber line was vandalized and I had them come and they did after the assessment the technician said he will have to log for reincarnation. They then came out did it and told me I will get a message with my new password for the router they installed. I was also told it wss at no cost . It's now 3 days later after several emails and WhatsApp chats I still don't have connection. This is not the first time I have an issue with the ridiculous service of Fly.cool that I have to pay for every month.