SM
Sindisiwe M
1 reviews | Active since Jan 2025
12 Mar 2025, 09:25
TERRIBLE SERVICE!!!!!!!!
Paid for wifi services on the 28 February 2025. To date we haven't had any internet connection. I therefore took it upon myself to request a refund since we haven't had any services. Response was that refund will be done in 30 working day. WHY?????
1stly I had to communicate and ask why we didn't have any internet connection, yet we paid for services. There was no communication from the services provider at all. 2ndly I had to request the refund myself, if I hadn't they still would have just kept quite and kept my money.
I am not accepting the 30 days refund story. They must make other means
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
12 Mar 2025, 11:48Good Morning Sindisiwe
Thank you for your Feedback !
Your router Serial Number ***DA4A9 linked to your premise recieved February's payment on 2025/02/05 and according to our Raduis Check. You had been succussfully connected throughout the whole month.
However, Your logged ticket case ***1 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Maintainance partner Feedback
Civil unrest in Umlazi - Installations & Maintenance on hold ; No connectivity ; Fibre Break ; Vandalism
Thank you for your Feedback !
Your router Serial Number ***DA4A9 linked to your premise recieved February's payment on 2025/02/05 and according to our Raduis Check. You had been succussfully connected throughout the whole month.
However, Your logged ticket case ***1 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Maintainance partner Feedback
Civil unrest in Umlazi - Installations & Maintenance on hold ; No connectivity ; Fibre Break ; Vandalism
Fly.Cool's reply12 Mar 2025, 11:48
Official
Good Morning Sindisiwe
Thank you for your Feedback !
Your router Serial Number ***DA4A9 linked to your premise recieved February's payment on 2025/02/05 and according to our Raduis Check. You had been succussfully connected throughout the whole month.
However, Your logged ticket case ***1 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Maintainance partner Feedback
Civil unrest in Umlazi - Installations & Maintenance on hold ; No connectivity ; Fibre Break ; Vandalism
Thank you for your Feedback !
Your router Serial Number ***DA4A9 linked to your premise recieved February's payment on 2025/02/05 and according to our Raduis Check. You had been succussfully connected throughout the whole month.
However, Your logged ticket case ***1 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Network Incident
Maintainance partner Feedback
Civil unrest in Umlazi - Installations & Maintenance on hold ; No connectivity ; Fibre Break ; Vandalism
SM
Sindisiwe M's updateReviewer Update
12 Mar 2025, 12:04I made payment on 28 February as well for March....that's the refund I'm referring to because for March we haven't had any connectivity. There hasn't been any civil unrest in Umlazi so I'm not sure what that is about.
My point is that you as the Service provider did not inform us that our services would not be working so we should not make payments for March going forward. I would like a refund as I would be cancelling my month to month contract with you.
My point is that you as the Service provider did not inform us that our services would not be working so we should not make payments for March going forward. I would like a refund as I would be cancelling my month to month contract with you.
SM
Sindisiwe M's update12 Mar 2025, 12:04
Reviewer Update
I made payment on 28 February as well for March....that's the refund I'm referring to because for March we haven't had any connectivity. There hasn't been any civil unrest in Umlazi so I'm not sure what that is about.
My point is that you as the Service provider did not inform us that our services would not be working so we should not make payments for March going forward. I would like a refund as I would be cancelling my month to month contract with you.
My point is that you as the Service provider did not inform us that our services would not be working so we should not make payments for March going forward. I would like a refund as I would be cancelling my month to month contract with you.
Fly.Cool's replyOfficial
14 Mar 2025, 08:35Noted Sindiswe. We completly understand your frustration.
Alerting you would have been a great move if only we knew the upcoming hostile reception our maintainance team faces at your area.
However as adviced, we see you have been down from the start of March and your payment was received on 2025/03/07. Due to your safety and privacy discression. Please email us the following details for a refund query
Account Number
Bank Name
We apologies for this inconvenience
Alerting you would have been a great move if only we knew the upcoming hostile reception our maintainance team faces at your area.
However as adviced, we see you have been down from the start of March and your payment was received on 2025/03/07. Due to your safety and privacy discression. Please email us the following details for a refund query
Account Number
Bank Name
We apologies for this inconvenience
Fly.Cool's reply14 Mar 2025, 08:35
Official
Noted Sindiswe. We completly understand your frustration.
Alerting you would have been a great move if only we knew the upcoming hostile reception our maintainance team faces at your area.
However as adviced, we see you have been down from the start of March and your payment was received on 2025/03/07. Due to your safety and privacy discression. Please email us the following details for a refund query
Account Number
Bank Name
We apologies for this inconvenience
Alerting you would have been a great move if only we knew the upcoming hostile reception our maintainance team faces at your area.
However as adviced, we see you have been down from the start of March and your payment was received on 2025/03/07. Due to your safety and privacy discression. Please email us the following details for a refund query
Account Number
Bank Name
We apologies for this inconvenience