TK
Thabiso K
1 reviews | Active since Sept 2023
21 Sept 2023, 09:00
Terrible communication
Terrible communication, very hard to reach for queries, no responses on emails and the whatsapp line. Service has been down for 3 days for no reason, cannot reach fly.cool and no responses on any of their communication lines. Very concerning.
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Replies (1)
Fly.Cool's replyOfficial
21 Sept 2023, 10:11Good day Thabiso!
Thank you for the feedback!
We do apologize for the inconvenience you have experienced that is not what we want for any of our customers. We thank you for the feedback, this helps us to make things right where there are concerns.
There has not been any outage in your area, however your line is showing an isolated possible fibre fault. A maintenance ticket has been logged with reference number ISP-***. The technical support team will be assisting you to get you reconnected.
Thank you for the feedback!
We do apologize for the inconvenience you have experienced that is not what we want for any of our customers. We thank you for the feedback, this helps us to make things right where there are concerns.
There has not been any outage in your area, however your line is showing an isolated possible fibre fault. A maintenance ticket has been logged with reference number ISP-***. The technical support team will be assisting you to get you reconnected.
Fly.Cool's reply21 Sept 2023, 10:11
Official
Good day Thabiso!
Thank you for the feedback!
We do apologize for the inconvenience you have experienced that is not what we want for any of our customers. We thank you for the feedback, this helps us to make things right where there are concerns.
There has not been any outage in your area, however your line is showing an isolated possible fibre fault. A maintenance ticket has been logged with reference number ISP-***. The technical support team will be assisting you to get you reconnected.
Thank you for the feedback!
We do apologize for the inconvenience you have experienced that is not what we want for any of our customers. We thank you for the feedback, this helps us to make things right where there are concerns.
There has not been any outage in your area, however your line is showing an isolated possible fibre fault. A maintenance ticket has been logged with reference number ISP-***. The technical support team will be assisting you to get you reconnected.