XJ
X J
1 reviews | Active since Nov 2022
27 Jan 2025, 20:10
Terminating date of your Wifi
Hellopeter I am taking this platform to complain about Vuma or Fly.cool wifi .They terminated their connection on the 28 last month.and this month they terminated it last night.I’ve been asking them to terminate it on the 30th of each month but they said we don’t have contract. I just borrowed money now to connect. My sister inlaw is paying on the 28 of each month never paid after or before. I emailed them and sent them WhatsApp but no response. I hope they will respond now after this review Regard X
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Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
27 Jan 2025, 22:07Good evening,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that you are on a 30 day non recurring plan meaning you will need to pay every 30 days. You do not get a fixed payment date.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that you are on a 30 day non recurring plan meaning you will need to pay every 30 days. You do not get a fixed payment date.
Fly.Cool's reply27 Jan 2025, 22:07
Official
Good evening,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that you are on a 30 day non recurring plan meaning you will need to pay every 30 days. You do not get a fixed payment date.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please be advised that you are on a 30 day non recurring plan meaning you will need to pay every 30 days. You do not get a fixed payment date.
XJ
X J's updateReviewer Update
27 Jan 2025, 22:37I still don’t understand
XJ
X J's update27 Jan 2025, 22:37
Reviewer Update
I still don’t understand
XJ
X J's updateReviewer Update
27 Jan 2025, 22:40So what must i do to pay on the 30th ? I don’t have a problem with your signal the problem is due date.
XJ
X J's update27 Jan 2025, 22:40
Reviewer Update
So what must i do to pay on the 30th ? I don’t have a problem with your signal the problem is due date.
Fly.Cool's replyOfficial
28 Jan 2025, 21:40Good evening,
Your date is not fixed as you only get 30 days of service hence the reason it gets disconnected.
Your date is not fixed as you only get 30 days of service hence the reason it gets disconnected.
Fly.Cool's reply28 Jan 2025, 21:40
Official
Good evening,
Your date is not fixed as you only get 30 days of service hence the reason it gets disconnected.
Your date is not fixed as you only get 30 days of service hence the reason it gets disconnected.