NL
Ndalo L
1 reviews | Active since Apr 2019
10 Mar 2024, 07:35
Subscription has been stopped
My service has been stopped because my account has not been debited, I can’t even go pay at any store or online because I was not given a reference number and this thing of not having a call centre or a number to call is frustrating because they don’t respond to emails and the WhatsApp number they use im not happy with fly cool and I don’t recommend it to anyone it’s useless I just regret choosing them as my service provider
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
10 Mar 2024, 10:17 Good day Ndalo,
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
We do want to assist you as best we can so as to make you whole however, we are trying to reach you for more information but are unable to.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Your easypay reference is ***
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
We do want to assist you as best we can so as to make you whole however, we are trying to reach you for more information but are unable to.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Your easypay reference is ***
Best regards,
Fly.Cool's reply10 Mar 2024, 10:17
Official
Good day Ndalo,
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
We do want to assist you as best we can so as to make you whole however, we are trying to reach you for more information but are unable to.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Your easypay reference is ***
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients.
We do want to assist you as best we can so as to make you whole however, we are trying to reach you for more information but are unable to.
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Your easypay reference is ***
Best regards,
NL
Ndalo L's updateReviewer Update
10 Mar 2024, 10:24The reference has stars and what is my account number
NL
Ndalo L's update10 Mar 2024, 10:24
Reviewer Update
The reference has stars and what is my account number
Fly.Cool's replyOfficial
10 Mar 2024, 10:28Good day Ndalo,
We have sent you an email with your reference number. Your account number is VR-***
We have sent you an email with your reference number. Your account number is VR-***
Best regards,
Fly.Cool's reply10 Mar 2024, 10:28
Official
Good day Ndalo,
We have sent you an email with your reference number. Your account number is VR-***
We have sent you an email with your reference number. Your account number is VR-***
Best regards,