AC
Amelia C
1 reviews | Active since Jun 2024
29 Jul 2024, 09:45
Still waiting on refund
My husband took out uncapped wifi on the 31/05/2024, payment and everything was made on that day. The installation team arrived on the 07/06/2024 after back and forth asking when the install will take place, just to discover, the business don't have the infrastructure to install their wifi, we were told to enquire on n refund, I did the refund enquiry via email on the same day 07/06/2024, we were informed refund usually takes 30days days (excluding p/holiday and wknds), its the 29/07/2024 and as of yet no money has been paid into my husbands account, it is useless talking with the chatbot on WhatsApp, I am on my 2nd email which I send this morning asking about my refund.
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Replies (5)AC
Amelia C's updateReviewer Update
01 Aug 2024, 09:32Good Mornings, thanks for the reply, one of your customer services agents helped me , asking for my bank details, which I provided, to Norma.M via email on the 07/06/2024, the 1st time, after which I was instructed to wait 30 days (excl. wknds and p/holidays) which I did. On Monday the 29/07/2024 I spoke to one of the customer service agents via WhatsApp yet again to asking for my bank details again, she have sent the request to the finance team, but she can't tell me how long I have to wait now for the refund, can someone please indicate when the refund will be done and when the money will reflect in my bank account?
AC
Amelia C's update01 Aug 2024, 09:32
Reviewer Update
Good Mornings, thanks for the reply, one of your customer services agents helped me , asking for my bank details, which I provided, to Norma.M via email on the 07/06/2024, the 1st time, after which I was instructed to wait 30 days (excl. wknds and p/holidays) which I did. On Monday the 29/07/2024 I spoke to one of the customer service agents via WhatsApp yet again to asking for my bank details again, she have sent the request to the finance team, but she can't tell me how long I have to wait now for the refund, can someone please indicate when the refund will be done and when the money will reflect in my bank account?
AC
Amelia C's updateReviewer Update
05 Aug 2024, 08:39Good Mornings Fly.Cool, today is the 05/08/2024 more then 2 months I have been waiting for my refund, that's more then 30 days which is what I was informed I will have to wait, I don't get any feedback as to how long I will wait this time for my refund, when the payment was done, the money was paid instantly into the Fly.Cools account, yet I am still waiting for my refund.
AC
Amelia C's update05 Aug 2024, 08:39
Reviewer Update
Good Mornings Fly.Cool, today is the 05/08/2024 more then 2 months I have been waiting for my refund, that's more then 30 days which is what I was informed I will have to wait, I don't get any feedback as to how long I will wait this time for my refund, when the payment was done, the money was paid instantly into the Fly.Cools account, yet I am still waiting for my refund.
Fly.Cool's replyOfficial
05 Aug 2024, 09:29Good day Amelia,
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please note that our Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please note that our Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Fly.Cool's reply05 Aug 2024, 09:29
Official
Good day Amelia,
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please note that our Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Please note that our Finance is still working on backlog, we understand the frustrations that comes with waiting.
Please be rest assured you will be refunded.
We apologize for the delays and the inconvenience
AC
Amelia C's updateReviewer Update
15 Aug 2024, 09:35Good Mornings, Its the 15/08/2024, still no response from Finance team when refund will be made available, only informed by service consultant that request has been transferred to finance department, 3 months later still waiting, We adhere to their regulations waiting 30days excl. public holiday and wknds for refund, yet here we are still waiting for finance department to make a refund.
AC
Amelia C's update15 Aug 2024, 09:35
Reviewer Update
Good Mornings, Its the 15/08/2024, still no response from Finance team when refund will be made available, only informed by service consultant that request has been transferred to finance department, 3 months later still waiting, We adhere to their regulations waiting 30days excl. public holiday and wknds for refund, yet here we are still waiting for finance department to make a refund.
AC
Amelia C's updateReviewer Update
02 Oct 2024, 12:37It is the 2nd of October 2024 today, and we still haven't gotten the refund, it is always the matter has been escalated to the finance team, I lodge the query for refund on the 7th June 2024, when we made payment, we did the payment instantly, but we have been waiting for our refund for more then 3 months already, the money is rightfully ours.
AC
Amelia C's update02 Oct 2024, 12:37
Reviewer Update
It is the 2nd of October 2024 today, and we still haven't gotten the refund, it is always the matter has been escalated to the finance team, I lodge the query for refund on the 7th June 2024, when we made payment, we did the payment instantly, but we have been waiting for our refund for more then 3 months already, the money is rightfully ours.