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shalin S

1 reviews | Active since Apr 2014

11 Jun 2024, 08:42

Still not activated till this day and only lies being told

Good Day

Today is the 11/06/2024 11 days after paying for my order and its been 4 days since the technician came out and installed the router. 4 days i have been waiting for activation and to receive a god damn password just to connect and when i had escalated this i was informed it was a service activation on VUMA's end but now apparently the consultant i signed up with informed me that work was still needed to be done on site according to your company's group chat which she informed me. How the **** would work still need to be done when its a ****ing existing line that is being used. I am so sick and tired of ****ing been thrown from one side to another. I am giving your ****ing company till the end of today to resolve this ****ing problem cause end of the month you will contact me so fast for the monthly payment for a ****ing service i havent even used as yet and i dont want ****ing excuses. If this is not sorted out by end of business today i will be going to all forms of social media about the service your company is providing and the lies i have been told. Also if this was logged with VUMA for a service activation failure and the consultant and kept me update and she informed me yesterday that the ticket that had been logged with Vuma on friday is currently on hold...what the **** is it on hold for? Your company has till end of business today to resolve this issue or i will be taking legal action and going public. I will not wait another 48 or 72 hours. You have till end of business today.

0
Replies (4)
Fly.Cool
Fly.Cool's reply11 Jun 2024, 18:03
Official
Hello Shalin! Thank you for reaching out.

We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.

We apologize for the unpleasant experience you shared with our company. 
Please be informed we have sent follow up email for your line activation, we are awaiting feedback.
We will do our best to ensure your line is activated as soon as possible.
We truly apologize for the inconvenience.
sS
shalin S's update12 Jun 2024, 10:05
Reviewer Update
How long is it going to take this time to get feedback cause i had to wait last time up to 72 hours and no response or anything was sent to me to at least keep me updated. if your company cannot sort my activation out today, please just cancel the agreement and refund my money today and i will gladly sign up with Home Connect who have informed me they can provide a better service than your company.
Fly.Cool
Fly.Cool's reply12 Jun 2024, 16:51
Official
Hello Shalin! 
We understand the frustration that comes with waiting.
Your query is right up there on our priority list.
Vuma is looking into the matter.
We truly apologize for the inconvenience.



sS
shalin S's update13 Jun 2024, 09:01
Reviewer Update
Please dont bother, i have requested the consultant i signed up with to cancel this service as your company is pathetic and I will be going with Home Connect who can clearly provide a better service than your company. please cancel the service and i want my money back in my account as soon as possible. i will not wait 30 days for my refund, i want it back in my account just as fast as your company processed the payment from my account. thank for your pathetic service and i will be waiting for my refund, if not processed back into my account i will take legal action and open a case of ***** against your company. i would never recommend your company to anyone in the future. Thank you for nothing.