1 reviews | Active since Oct 2024
Still no help after after 6 days!
Here I am back again to leave another review because I’ve noticed that when trying to contact that they don’t respond unless you leave a review. I’ve been struggling with fly cool since the 2nd of October. I was told that I would be getting refund which takes up to 30 days which absolute nonsense. I then requested that they cancel my contract as I would like to start a new one with a different ISP that has proper customer service. Spoke to someone on their Facebook on Friday who said my cancelling would take up to 48 hours. I have since contacted them on WhatsApp and was not giving a proper explanation before our chat was closed. I am receiving no response on messenger either. I would literally not recommend fly cool to my worst enemy. Absolutely the worst service I have ever received. Do better.
Thank you for your feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, we have further adviced that your account has been cancelled and further adviced your refund status. Please adivce if this is above statement is inaccurate so we can further assist you.
Thank you for your feedback !
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. However, we have further adviced that your account has been cancelled and further adviced your refund status. Please adivce if this is above statement is inaccurate so we can further assist you.