AC
Amelia C
1 reviews | Active since Jun 2024
05 Jun 2024, 16:21
Still awaiting Installation
My Husband paid our fibre on 31/05/2024, He was informed via telephone that our fibre would be installed on the 03/06/2024, today is the 05/06/2024, and no one can indicate when installation will be done, I never had this issue when I took out fibre for my parents a year ago, installation was done the next day.
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Replies (2)
Fly.Cool's replyOfficial
05 Jun 2024, 22:15Good Evening
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the installation team and they will be in contact with you soon. Your ticket number is ***7
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the installation team and they will be in contact with you soon. Your ticket number is ***7
Fly.Cool's reply05 Jun 2024, 22:15
Official
Good Evening
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the installation team and they will be in contact with you soon. Your ticket number is ***7
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been escalated to the installation team and they will be in contact with you soon. Your ticket number is ***7
AC
Amelia C's updateReviewer Update
03 Aug 2024, 11:02Hi there Fly.Cool
Can you please assist in advising when the refund will reflect in our bank accounts? We still waiting 2 months later
Can you please assist in advising when the refund will reflect in our bank accounts? We still waiting 2 months later
AC
Amelia C's update03 Aug 2024, 11:02
Reviewer Update
Hi there Fly.Cool
Can you please assist in advising when the refund will reflect in our bank accounts? We still waiting 2 months later
Can you please assist in advising when the refund will reflect in our bank accounts? We still waiting 2 months later