TM
Thamsanqa M

1 reviews | Active since May 2020

15 May 2024, 17:09

Stay away from Flycool and Vumatel when required wifi services

These guys have the worst service. I paid for wifi services on the 2nd of May I still don't have wifi services. Their AI services takes hours between recommending to a consultant and the answering of your message, I've had no joy ever since I started with their services, upon installation their contractor messed up my dish and never came back I've had to pay for the repairs myself. I've never seen such a bad service in my life.

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Replies (1)
Fly.Cool
Fly.Cool's reply16 May 2024, 09:58
Official
Good day Thamsanqa 
 
It is very unfortunate that you have had to go through this unpleasant experience. We always strive to do better by all our valued clients. 

Kindly note that the matter has been escalated to the relevant team in order to get the matter resolved for you. Once again please do accept our apology and please give us time to resolve the query