1 reviews | Active since Jan 2017
******* service is an understatement
Useless service provider. I was told past week to expect delivery of a new router after 2 days. Im still 3months later without internet and with the same issue. They're just useless. My work and studies are affected and have had to over and above that buy data on my phone to work and get a Sim data deal. All these costs which I want to be reimbursed or credited for. Before they can tell me I can cancel. I want to be compensated for he stress,emotional damage and personal financial lost.
They only assist me when ive placed a review on hellopeter. You can expect they'll give you some sob story after as if they care about their clients and company image but done. Its just a ploy to get you to not act further. There was only 1 or 2 people that promised to assist but even they could do so much even though they promised and assured me that they'd follow through until my matter has been resolved and yet here we are into September for a service I app**** for in june
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session