******* service from fly.cool

Good day

On the 20th of March 2024 I paid for wifi and was told it will be installed abd I should wait for a call. days past and it was not installed until I inquired about the installation. I was later told that it was installed and in used although I was never called or signed anything for installation. I was advised it would be fixed and installation would eventually take place but that didn't happen. I later requested for a refund because I had been sent from pillar to post with no assistance all I received was bad service and abuse and I had proof through various WhatsApp conversations.

I'd like for this matter to be resolved and a full refund because this has cost me a lot financially and I cannot install wifi with any other provider because my address shows that there's wifi already installed at my address