KR
Kamryn R
1 reviews | Active since Jun 2024
24 Mar 2025, 10:41
Service delivery
Extremely pathetic service. If you are looking for fiber please do not contact flycool they are useless. I encourage all existing customers to move away from flycool. I've waiting 48 hours to log a fault. Not the first time I'm experiencing unpleasant service from them...
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
24 Mar 2025, 13:57Good Day Kamryn
Thank you for your Feedback!
Your logged ticket case ***2 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status3.0. Open - Assigned to Maintenance Partner
Thank you for your Feedback!
Your logged ticket case ***2 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status3.0. Open - Assigned to Maintenance Partner
Fly.Cool's reply24 Mar 2025, 13:57
Official
Good Day Kamryn
Thank you for your Feedback!
Your logged ticket case ***2 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status3.0. Open - Assigned to Maintenance Partner
Thank you for your Feedback!
Your logged ticket case ***2 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status3.0. Open - Assigned to Maintenance Partner
KR
Kamryn R's updateReviewer Update
25 Mar 2025, 12:07Surprising how you guys can respond on hellopeter and not respond to us via email or WhatsApp. Already the 3rd day without my fiber connection.
KR
Kamryn R's update25 Mar 2025, 12:07
Reviewer Update
Surprising how you guys can respond on hellopeter and not respond to us via email or WhatsApp. Already the 3rd day without my fiber connection.
Fly.Cool's replyOfficial
25 Mar 2025, 12:56As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
Fly.Cool's reply25 Mar 2025, 12:56
Official
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.