1 reviews | Active since Jul 2024
Refund Unresolved for Over 11 Months
Refund Unresolved for Over 11 Months Complaint Summary –
Initial Payment: Made in May 2024 for installation. Only login details were received—no router or service delivered.
Technician Visits: Three technicians visited but never completed the setup as promised.
Service Cancellation: SMS received on July 27, 2024, stating cancellation, yet debits continued.
Communication Issues: Over 10 months of follow-ups via email, mostly ignored or met with generic replies.
HelloPeter Reviews: July and October 2024 posts resulted in temporary attention from Marcia Branca and Dineo Mohlala, but no resolution.
Documents Submitted Multiple Times: Proof of payment and bank details were sent repeatedly with no outcome.
Latest Contact: Generic apology sent on February 20, 2025. No follow-up or resolution by March 3, 2025.
Customer Frustration: Still no refund, no accountability, and no direct communication from a responsible representative.
Customer Request: Immediate refund and a call from a real representative to resolve the matter. Contact details and supporting documentation have been submitted multiple times.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated your matter to the refund team and awaiting feedback. Once feedback is received we will revert back to you.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
We have escalated your matter to the refund team and awaiting feedback. Once feedback is received we will revert back to you.
Despite repeated follow-ups, submitted documentation, and multiple promises of escalation, nothing has changed. This ongoing delay and lack of accountability is unacceptable. I am demanding immediate action, a direct call from a responsible representative, and a full refund without any further delay.
Despite repeated follow-ups, submitted documentation, and multiple promises of escalation, nothing has changed. This ongoing delay and lack of accountability is unacceptable. I am demanding immediate action, a direct call from a responsible representative, and a full refund without any further delay.