1 reviews | Active since Jan 2018
REFUND REQUEST!!!
A payment of R389.00 was deducted for my Vuma Reach service with Fly.Cool on 11 May 2024 (payment due date was the 12th monthly). However, the service was disconnected the following day 12 May 2024 (despite a successful payment) and Fly.Cool could not get it reconnected again.
I canceled with Fly.Cool on the 16 May 2024 and signed with a different ISP. Another payment was deducted for the new ISP on 18 May 2024.
Furthermore, I have just spoken with Vuma technical support and they say that I am still appearing as a Fly.Cool subscriber in spite of the cancellation on 16 may 2024. Fly.Cool also deducted an amount of R32,81 on 1 August 2024 (SERVICE WAS CANCELLED 2 1/2 MONTHS BEFORE)
I am requesting a refund of the payment for the 11 May 2024 made to Fly.Cool of R389.00 and the amount of R32,81 that was deducted yesterday 1 August 2024.
I have previously emailed *** on 28 may 2024 regarding this matter, and have had NO RESPONSE since.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Kindly note that your service was cancelled on the 14th of May. Can you send us proof of payments for the 11th of May and the 1st of August as your account is closed and we are not seeing any payments. Kindly send the proof of payments to *** and advise when sent.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience Kindly note that your service was cancelled on the 14th of May. Can you send us proof of payments for the 11th of May and the 1st of August as your account is closed and we are not seeing any payments. Kindly send the proof of payments to *** and advise when sent.