Refund Query

Hi,

I am so frustrated with this company, let me start from scratch.

The month of May I didn't pay for my WiFi it was disconnected hole month, I then made a payment in June for it to be reconnected the payment was successfully.

Since the day I made a payment I was unable to connect to the fibre, all green lights were on my router and I still was unable to connect, I have raised numerous of tickets for someone to come out nobody came out after 3 tickets were raised.

I eventually got fed up because all lights are on but I am unable to connect I then removed the cable from my router in order for a technician to come out. They eventually came out. The engineer was there plugged in the line and still the same thing where all green lights were on and I was unable to connect even with the new password that was given ( a8bc05d170).

I spoke to Vumas supervisor and he said that he can see that there's something wrong because no data was used however the line is fine but no data was used and he said the reason why they closed it is because they send it back to Flycool and Flycool closes the ticket when they accept the resolution.

I spoke to one of the agents Katlego today and she insist that my line is fine and I am unable to get a refund because the line is fine the more I am telling her that I am unable to connect to the line she insists that it is fine and there's nothing she can do. I then asked for a manager and she said that there were no manager available she will get one to give feedback. I then got another ticket reference number (***) and I know that Flycool will close it but then I am still not connected to the router.

I want a refund immediately and I don't want to do business with Fly cool no more. Your company is not a good company, this is the first time I am experiencing something like this with Flycool even tho I liked them so much but now my trust is broken and I am taking my business else where. Please log a ticket for a refund as I am in need of the money asap..

Contact details: Numb: *** Email: *** Name: Danielle Isaacs Address: 51a Blackberry Bonteheuwel

Please put me through to a manager.