Refund policy is a **** FLY. COOL

I have exhausted every way possible in regards to their rufund policy.

I paid for fly.Cool installation on the 7th of March and was told the guys will come and Install the fibre, the technician came to my place but told me I don't have the VUMA infrastructure in the complex.

I then requested back my refund on the 8th of March,today it's the 13th of April, over a month now, it's been nothing but a headache for me to get my money back, their WhatsApp number is as useless as fly.cool themselves.

Their agents only reply whenever they feel like it and they claim to do their refund within 30 days but that has come to fruition in my case. **** ****