Refund me its been 8 weeks

Dear Fly.Cool Support,

This is my second complaint regarding my refund, which I have been waiting for since December 2024. Despite multiple follow-ups, I am yet to receive my refund, and the continued delays are completely unacceptable.

I was initially informed that staff would return on January 6, 2025, to address pending matters. On January 30, 2025, I was told my refund was being processed following my Hello Peter complaint (submitted on January 27, 2025). When I asked about the timeframe, Rene stated that the refund process takes 4 to 6 weeks.

However, I followed up again on March 18, 2025—after 8 weeks had passed—only to receive another vague response claiming there was a high volume of refunds and that the finance team was still working on them. I was then told that there was no clear timeframe for when I would receive my refund.

This level of service is unprofessional and unacceptable. If your company upheld proper ethical and operational standards, you would not be dealing with an overwhelming number of refunds in the first place. Making customers wait excessively for a small refund only damages your credibility further.

I urge you to process my refund immediately. If this matter is not resolved promptly, I will escalate it publicly, including on social media, where I have a significant following.

I expect an immediate response with a confirmed resolution date.