Refund - I'm waiting 10 months

ZERO STAR - 10 months waiting for a refund ZERO STARS

In May 2024, I app**** and paid for installation but only received my username and password via SMS, with no router delivered. Three different Vumatel technicians visited my home, promising to return, but neither the router nor the service materialized. Despite this, I was debited for the following month.

On July 27, 2024, I received an SMS stating that the service had been canceled. Since then, I’ve sent numerous emails, all of which either went unanswered or received generic responses. After posting a review on Hello Peter, I was asked to provide my bank statement as proof of payment. I sent the statement promptly, and customer support (Marcia Branca) responded on July 31, 2024, stating the issue would be escalated. I followed up on August 11, 2024, but received no reply.

More than a month later, I posted another negative review. Dineo Mohlala then emailed me on October 30, 2024, requesting my bank details again, promising to assist with the refund—but I’ve heard nothing since. I emailed again on November 22, 2024, but still received no response. Now, in February 2025, nearly nine months after my initial payment, I still have not received my refund.

This situation is incredibly frustrating. Despite repeated promises of assistance, I have received no resolution. I am extremely disappointed with the lack of customer service.

Hello Peter review link: https://www.hellopeter.com/flycool/reviews/zero-st*****b565688a918cd89df19f9351d935b943a5e3bcb-********** THIS WAS POSTED ON HELLO PETER on 20 February 2025 and I got an email stating "Kindly note that I have sent an email to our Finance department to figure out, what is the delay concerning your refund. I sincerely apologize for the inconvenience. Please revert to us in the next 3 to 5 working days for feedback." - SAME GENERIC response that I've been getting for more than 6 months

Its now the 3rd of March and nothing, no response again. No phone call like I requested but sent the same GENERIC APOLOGY which means nothing because its 10 MONTHS THAT IM WAITING FOR YOU TO REFUND ME.

I WANT MY MONEY BACK

Get someone to call me on **********

I've attached a bank statement AGAIN and it was attached to the previous email and also added my details on the body of the email that was sent. Its a long string of emails that we have been going back and forth for 10months.

I WANT MY MONEY BACK NOW!!!