REFUND FROM FLY.COOL

It's been 216 hours I have been waiting for my internet to be restored and as I made investigation from other technicians on the ground it has come to my attention that fly cool is a bad service provider they blocked my access after payment on the 26th of January and they are not willing to send a technician to investigate further about the matter or refund me that will result in me taking legal steps and opening a case of *****. I strongly advise people not to use this service provider they are not even bothered as the agent that helped me sign up is also being ignored by them when she makes follow up with this matter!