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Stephina T
1 reviews | Active since Oct 2025
17 Mar 2026, 07:06
Refund from FlyCool
I still need your assistance please, I haven't received my refund from FlyCool that failed to install fibre for me even though I paid, they don't have any customer service or anyone I can contact please intervene and assist me get my refund please
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
17 Mar 2026, 12:01Hi Stephina,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Fly.Cool's reply17 Mar 2026, 12:01
Official
Hi Stephina,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused regarding your fibre installation and the delay in your refund. This is certainly not the level of service we strive to provide.
We understand your frustration and would like to assure you that your concern is being taken seriously.
Kindly forward your full details, proof of payment, and any relevant reference numbers to ***, and our team will urgently investigate your case and provide feedback regarding your refund.
We appreciate your patience and the opportunity to resolve this matter.
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Stephina T's updateReviewer Update
17 Mar 2026, 15:31Where should I send the proof of payment to when you put the asterisks on the response
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Stephina T's update17 Mar 2026, 15:31
Reviewer Update
Where should I send the proof of payment to when you put the asterisks on the response
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Stephina T's updateReviewer Update
17 Mar 2026, 15:39Please email. Me. On. *** or call. Me. On ***
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Stephina T's update17 Mar 2026, 15:39
Reviewer Update
Please email. Me. On. *** or call. Me. On ***
Fly.Cool's replyOfficial
18 Mar 2026, 08:16Hi Stephina,
We have sent you an email. Please reply to it in order for us to assist you.
We have sent you an email. Please reply to it in order for us to assist you.
Fly.Cool's reply18 Mar 2026, 08:16
Official
Hi Stephina,
We have sent you an email. Please reply to it in order for us to assist you.
We have sent you an email. Please reply to it in order for us to assist you.