Refund and horrible service

I’m very disappointed with thier service, my internet was down the whole of Feb with no communication coming their side. The worst part they don’t have a direct line. I sent an email cancelling their subscription in February and asking for a refund for that month and they never responded. Today I wake up with a deduction from them.

I cancelled contract , why are they still deducting and during the time of making calls I hear my area is still on hold( internet outage) . If that’s the case why still deducting? 😡😡😡

A refund would be highly appreciated