TF
Tina Fransman-Sell
1 reviews | Active since Jul 2013
13 Feb 2026, 18:33
Putrid Service and Provider
We have been out of service for almost two weeks. It's a nightmare getting a hold of your customer service and/or anybody to assist us with this internet issue yet its so easy to collect the monthly payment. I have been speaking to a bot and waiting for an agent forever. I have kids and I am working from home and this issue has cost my family a lot. I am really disgusted with this service and we have been with fly.cool for a very long time. This is service is putrid!!!!!!!!!! We need this matter resolved ASAP! We are ready to escalate this matter to your regulator ICASA
Thanks
Helpful (0)
Replies (7)0
Replies (7)
Fly.Cool's replyOfficial
13 Feb 2026, 20:01Good Evening Tina
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48 as we are unable to locate your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48 as we are unable to locate your account.
Fly.Cool's reply13 Feb 2026, 20:01
Official
Good Evening Tina
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48 as we are unable to locate your account.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48 as we are unable to locate your account.
Fly.Cool's replyOfficial
16 Feb 2026, 16:08Good day Tina,
it shows that your service is active if not please send us an email to ***
it shows that your service is active if not please send us an email to ***
Fly.Cool's reply16 Feb 2026, 16:08
Official
Good day Tina,
it shows that your service is active if not please send us an email to ***
it shows that your service is active if not please send us an email to ***
TF
Tina Fransman-Sell's updateReviewer Update
16 Feb 2026, 17:57I am not able to view this email address. And yes it shows active but it is NOT working!! HONESTLY!!!!!!!!!!!!!! You guys really don't care about your customers or providing a good service
TF
Tina Fransman-Sell's update16 Feb 2026, 17:57
Reviewer Update
I am not able to view this email address. And yes it shows active but it is NOT working!! HONESTLY!!!!!!!!!!!!!! You guys really don't care about your customers or providing a good service
TF
Tina Fransman-Sell's updateReviewer Update
16 Feb 2026, 17:59Nobody has called or emailed to assist at all!!
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Tina Fransman-Sell's update16 Feb 2026, 17:59
Reviewer Update
Nobody has called or emailed to assist at all!!
Fly.Cool's replyOfficial
17 Feb 2026, 08:30Good day Tina,
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
Fly.Cool's reply17 Feb 2026, 08:30
Official
Good day Tina,
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
I’m so sorry about the recent pitfalls you had with our team. I take full responsibility for what`s happening and apologize that you were not treated with the care and respect that you deserve.
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We have refreshed and provisioned your line, please switch your router off for 15-20 minutes and then reboot it which should resolve the problem and allow you to resume using the internet.
TF
Tina Fransman-Sell's updateReviewer Update
17 Feb 2026, 12:22Hi There
We did that and its been 5 hours and no change to the WIFI connection. We can connect but the connection says no internet and reconnects for very long. I am not sure what the next steps are but I work from home and I have been unable to connect to the wifi.
Can you please advise
We did that and its been 5 hours and no change to the WIFI connection. We can connect but the connection says no internet and reconnects for very long. I am not sure what the next steps are but I work from home and I have been unable to connect to the wifi.
Can you please advise
TF
Tina Fransman-Sell's update17 Feb 2026, 12:22
Reviewer Update
Hi There
We did that and its been 5 hours and no change to the WIFI connection. We can connect but the connection says no internet and reconnects for very long. I am not sure what the next steps are but I work from home and I have been unable to connect to the wifi.
Can you please advise
We did that and its been 5 hours and no change to the WIFI connection. We can connect but the connection says no internet and reconnects for very long. I am not sure what the next steps are but I work from home and I have been unable to connect to the wifi.
Can you please advise
TF
Tina Fransman-Sell's updateReviewer Update
18 Feb 2026, 13:56We really need someone from your business to contact us urgently. The service is still not working please. ***
TF
Tina Fransman-Sell's update18 Feb 2026, 13:56
Reviewer Update
We really need someone from your business to contact us urgently. The service is still not working please. ***