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phumelela G
1 reviews | Active since Nov 2015
29 May 2025, 08:45
Poster company for worst service in the world
If you want depression and anxiety, then this company is for you , they have refused to fix my line and I have been missing work because of it, now since Monday 26th of May i have been asking for my invoice to prove my innocence at work that I paid my line ,sent 4 emails asking for an invoice ,sent whatsapp messages asking for invoice, sent Facebook inbox asking for an invoice and today is Thursday May 29 guess what, I still have not received any invoice, I sent a message right here on hello Peter for an invoice and cancelation of my line from next month, still no invoice and no confirmation of cancelation, I am sick and tired of dealing with these people, can you imagine getting paid peanuts cz you couldn't work but have paid for the highest line , and asking for something as simple as an invoice and still be a nightmare, trying to cancel and being ignored ,my level of annoyance with this damn company has reached its maximum level, if you work from home , find another ISP ,I am about to lose my job because of them.
Helpful (0)
Replies (8)0
Replies (8)
Fly.Cool's replyOfficial
29 May 2025, 12:39Good Afternoon Phumelela
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have sent your details to the relevant team in order for your to receive your invoice.
Fly.Cool's reply29 May 2025, 12:39
Official
Good Afternoon Phumelela
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that we have sent your details to the relevant team in order for your to receive your invoice.
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phumelela G's updateReviewer Update
29 May 2025, 12:49And you will ignore the part that I want to cancel as well? I do not want to deal with this Isp ever again
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phumelela G's update29 May 2025, 12:49
Reviewer Update
And you will ignore the part that I want to cancel as well? I do not want to deal with this Isp ever again
Fly.Cool's replyOfficial
29 May 2025, 15:17Good day Phumelela
You can request cancellation via email.
You can request cancellation via email.
Fly.Cool's reply29 May 2025, 15:17
Official
Good day Phumelela
You can request cancellation via email.
You can request cancellation via email.
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phumelela G's updateReviewer Update
29 May 2025, 15:23As I have mentioned, which i do not think you are getting, emails are useless, I've sent numerous emails requesting a cancelation and invoice this whole week , I have not received a response, how hard is it to send an invoice and cancel the damn thing ? So I must send an email the 9th time ?
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phumelela G's update29 May 2025, 15:23
Reviewer Update
As I have mentioned, which i do not think you are getting, emails are useless, I've sent numerous emails requesting a cancelation and invoice this whole week , I have not received a response, how hard is it to send an invoice and cancel the damn thing ? So I must send an email the 9th time ?
Fly.Cool's replyOfficial
29 May 2025, 21:10As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
Fly.Cool's reply29 May 2025, 21:10
Official
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
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phumelela G's updateReviewer Update
29 May 2025, 21:15Tomorrow it will be 5 days ? And still no invoice or reply on email, which business do you know takes that long to send something as simple as an invoice? Other businesses it is instant , with Flycool you have to use all your emotions, fight , have your blood pressure high to get attention. All I want is my invoice and cancelation of this hickey mouse ISP , the compan should close down and start business 101 clases
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phumelela G's update29 May 2025, 21:15
Reviewer Update
Tomorrow it will be 5 days ? And still no invoice or reply on email, which business do you know takes that long to send something as simple as an invoice? Other businesses it is instant , with Flycool you have to use all your emotions, fight , have your blood pressure high to get attention. All I want is my invoice and cancelation of this hickey mouse ISP , the compan should close down and start business 101 clases
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phumelela G's updateReviewer Update
30 May 2025, 15:02Today is 5 days waiting for an invoice and confirmation of cancelation, im not even en asking for flycool to fix my line anymore, I just want an invoice, is that a lot to ask for ?
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phumelela G's update30 May 2025, 15:02
Reviewer Update
Today is 5 days waiting for an invoice and confirmation of cancelation, im not even en asking for flycool to fix my line anymore, I just want an invoice, is that a lot to ask for ?
Fly.Cool's replyOfficial
03 Jun 2025, 14:34Phumelela please note that the invoice looks like a summary slip for display reasons. However, once you download or print out the invoice. The relevant information inside it will be provided.
Fly.Cool's reply03 Jun 2025, 14:34
Official
Phumelela please note that the invoice looks like a summary slip for display reasons. However, once you download or print out the invoice. The relevant information inside it will be provided.