POPIA VIOLATION AND BAD SERVICE

POPIA VIOLATION I have never experienced such bad service in my life. I tried changing my payment date tried their whatsapp bot and online chat, but there was no assistance. I sent an email in August to try and downgrade I was told I needed to do that 2 days before my pay day I tried 5 days because of the lack of service I haven't received feedback instead a had another customer call me asking me for helping thinking I work for Flycool she told me she had all my details email address and ID number the same request I sent to them so clearly they do not adhere to POPIA. I paid for the month and today my service got disconnected without any reason and feedback. EXTREMELY BAD SERVICE