Poorest service experience

Dear reader,

Here's an update following my previous post on the 24th July 2025 on my experience with Flycools service and the customer service received.

They had an agent reach out to me stating that I'm not registered on their system and not only that. They couldn't find me with the same order number they had provided me so my account can be found easier since Id already had this experience more than once already. And again the same situation.

Well they requested I provide a proof of payment again which I did and informed them of thus and suggested they refer back to my previous communication and mentioned the one more clued up agent I had been endearing with who was of far better assistance to me during this awful experience.

Might I add I contacted them on the 3rd and notified them last month 28th June f my request and we'll its close to the end of the month and I've no service. I've basically paid for a service I cannot use and no one there cares to help me either.

The email response from the agent following my review after providing them the information and asking that I get a manager to call me has since that date been a waste of time because though I emailed asking Mphile they're either on leave or just conveniently ignoring me. Why I say I'm being ignored? Well because there's no word them since that day and that was 4days ago. Maybe after this post I will hear from them before they ignore me again. However im sitting here with a router connected that doesn't work and is wasting my electricity for nothing. If you don't want to be stressed and miss on your work and be inconvenienced. Avoid them at all costs. Don't be like me.

So I'd definitely not recommend this ISP to anyone in all honesty. I've had my fair share of ISPs this is by far the worst service ever. 😑

At this point I want them to come collect their router and refund me. Which I'm guessing will be a nightmare too to get my money back.

I did not expect to go through this with them considering im an existing customer and have been using their service for 9months before i requested to move my service location. Id not had to come put a bad review in ages even with the occasional down town with fivre faults before It wasnt this bad.

Just use a more reliable ISP is what I suggest.