Poor services - ***

I have never dealt with a service provider this bad, no one responds to your message. No direct contact number for them to speak to, they do not care if you lose out on work due to no connection. There is no desire from the lack of communication from their agents that they want to sort their clients out. There excuse is that their financial system was down and the debit orders didn't run, but I was first told that there is no funds in account. Where I can prove they deducted money, now my account is cancelled but it is another long story to reverse my money so that I can rather go with a different service provider. Does anyone know who's their boss or who you can speak to directly?