NM
Natasha M
1 reviews | Active since Sept 2026
15 Sept 2026, 05:58
Poor service no communication and no internet for almost a week now
Vuma flycool- No Internet for 4 Days & No Communication
I am extremely disappointed with http://Fly.cool / Vuma.
Our WiFi went down on Friday morning after workers touched the pole in our area. Router shows red light. We reported it immediately.
On Saturday a technician came but did not finish the job. He said he needs to fetch a 100-metre cable and will come back. He never came back. He said they don't work Sunday.
From Friday until today - NO MOVEMENT, no update, no technician. No proper feedback when we call / WhatsApp.
We pay for WiFi every month but we don't have service for days.
If you want reliable internet, DO NOT use http://Fly.cool. Very poor after-sales
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Replies (2)NM
Natasha M's updateReviewer Update
15 Sept 2026, 06:02What's sad is that we reported it Friday and still no help
But my neighbor literally in the same yard sent an email and they responded to as quickly as possible in less than one hour
But my neighbor literally in the same yard sent an email and they responded to as quickly as possible in less than one hour
NM
Natasha M's update15 Sept 2026, 06:02
Reviewer Update
What's sad is that we reported it Friday and still no help
But my neighbor literally in the same yard sent an email and they responded to as quickly as possible in less than one hour
But my neighbor literally in the same yard sent an email and they responded to as quickly as possible in less than one hour
Fly.Cool's replyOfficial
15 Sept 2026, 21:53Hi Natasha, We apologize to hear about the connectivity issues you’ve experienced and understand how frustrating this can be.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.Cool's reply15 Sept 2026, 21:53
Official
Hi Natasha, We apologize to hear about the connectivity issues you’ve experienced and understand how frustrating this can be.
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
There is an open ticket logged which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team