KN
Kasandra N
1 reviews | Active since Jun 2024
04 Sept 2024, 09:34
POOR SERVICE FROM FLYCOOL
"Absolutely horrible service delivery! I've been trying to get a new payment link for two days after they attempted to debit on a different date, causing the payment to fail. Despite my repeated requests, there's been zero customer service response from this ISP. They're quick to disconnect but shockingly slow when it comes to resolving issues and providing proper service. Still waiting for a payment link—this is **extremely poor service!**"
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
04 Sept 2024, 14:03Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Our debit dates are as follows the 1st, 16th, 21st and 26th. Which one do you prefer?
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Our debit dates are as follows the 1st, 16th, 21st and 26th. Which one do you prefer?
Best regards,
Fly.Cool's reply04 Sept 2024, 14:03
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Our debit dates are as follows the 1st, 16th, 21st and 26th. Which one do you prefer?
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Our debit dates are as follows the 1st, 16th, 21st and 26th. Which one do you prefer?
Best regards,
KN
Kasandra N's updateReviewer Update
04 Sept 2024, 14:26Hello
Its amazing how fast you guys can respond to bad reviews but not attend to your customers when they come directly to you.
The 1st of each month will be fine but my account is currently suspended and i need a payment link to do the payment for this month
I WORK FROM HOME and FLYCOOL is not going to pay my salary for the day because of their mess
Its amazing how fast you guys can respond to bad reviews but not attend to your customers when they come directly to you.
The 1st of each month will be fine but my account is currently suspended and i need a payment link to do the payment for this month
I WORK FROM HOME and FLYCOOL is not going to pay my salary for the day because of their mess
KN
Kasandra N's update04 Sept 2024, 14:26
Reviewer Update
Hello
Its amazing how fast you guys can respond to bad reviews but not attend to your customers when they come directly to you.
The 1st of each month will be fine but my account is currently suspended and i need a payment link to do the payment for this month
I WORK FROM HOME and FLYCOOL is not going to pay my salary for the day because of their mess
Its amazing how fast you guys can respond to bad reviews but not attend to your customers when they come directly to you.
The 1st of each month will be fine but my account is currently suspended and i need a payment link to do the payment for this month
I WORK FROM HOME and FLYCOOL is not going to pay my salary for the day because of their mess
Fly.Cool's replyOfficial
04 Sept 2024, 17:31Hi Kasandra
I do see that your debit date is for the 1st.
To retry use the link below:
https://fly.crm.com/vumatel/retrypayment/***AB
To update a new card use the link below:
UPDATE-https://fly.crm.com/vumatel/updatecard/***AB
I do see that your debit date is for the 1st.
To retry use the link below:
https://fly.crm.com/vumatel/retrypayment/***AB
To update a new card use the link below:
UPDATE-https://fly.crm.com/vumatel/updatecard/***AB
Best regards,
Fly.Cool's reply04 Sept 2024, 17:31
Official
Hi Kasandra
I do see that your debit date is for the 1st.
To retry use the link below:
https://fly.crm.com/vumatel/retrypayment/***AB
To update a new card use the link below:
UPDATE-https://fly.crm.com/vumatel/updatecard/***AB
I do see that your debit date is for the 1st.
To retry use the link below:
https://fly.crm.com/vumatel/retrypayment/***AB
To update a new card use the link below:
UPDATE-https://fly.crm.com/vumatel/updatecard/***AB
Best regards,