LL
Lubabalo L
1 reviews | Active since Nov 2020
02 Feb 2024, 09:15
Poor service
I have signed up for Fly.Cool fiber services and I've been a good customer to them and they have been good service providers until Friday last week 26th of January 2024 when my internet was down until today it is still down and I'm not receiving any kind of help. I've emailed and WhatsApp them but still no technician has shown up to fix my internet problems and it is very frustrating because I'm working remotely so now I can't work at all. What is worse now they don't even reply to my messages I really don't know what is going on whether they are still coming to fix it or not. I'm so disappointed with FLY.Cool fiber because this is not the way of treating a paying and loyal customer.
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Replies (2)
Fly.Cool's replyOfficial
02 Feb 2024, 21:32Good Evening Lubabalo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to get the matter resolve but what we can see is Vuma tried to contact you regarding your account with no success. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to get the matter resolve but what we can see is Vuma tried to contact you regarding your account with no success. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply02 Feb 2024, 21:32
Official
Good Evening Lubabalo,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to get the matter resolve but what we can see is Vuma tried to contact you regarding your account with no success. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department, they will be in contact with you soon to get the matter resolve but what we can see is Vuma tried to contact you regarding your account with no success. Once again please do accept our apology and please give us time to resolve the query
LL
Lubabalo L's updateReviewer Update
03 Feb 2024, 12:29According to them (Vuma) they say they've tried to contact me on Monday but they couldn't reach me whereas my phone was on the whole day and I even provided an alternative number to be contacted on after hearing that but they haven't contacted me even today. I contact them via whatsapp and to that online contact form from their website every day atleast twice and their response always say "we've escalated the matter to the correct department and the technician will be in contact with you soon". This is so frustrating for me because now I've paid for services they can't provide and they don't seem to care about that, they always promise but don't deliver.
LL
Lubabalo L's update03 Feb 2024, 12:29
Reviewer Update
According to them (Vuma) they say they've tried to contact me on Monday but they couldn't reach me whereas my phone was on the whole day and I even provided an alternative number to be contacted on after hearing that but they haven't contacted me even today. I contact them via whatsapp and to that online contact form from their website every day atleast twice and their response always say "we've escalated the matter to the correct department and the technician will be in contact with you soon". This is so frustrating for me because now I've paid for services they can't provide and they don't seem to care about that, they always promise but don't deliver.