SS
Sokhululeka S
1 reviews | Active since Apr 2024
17 May 2025, 10:23
POOR SERVICE
Poor service I have received from Flycool it's been 2 weeks my wifi not working when I go to the shops to make payments it's says my easy easypay reference is no longer working but I was using it last month to make payment I have sent emails, WhatsApp with no response from this company the agents are worse they know nothing they can't even assist me
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
17 May 2025, 13:12Good day Sokhululeka
Thank you for your Feedback!
Please note that your router Serial Number ***CF210AC is inactive due to a payment needed as your last succussful one was on 2025/04/16. However, a cancellation has occured on your current package. For a new sign up, please email *** for further assistance.
Thank you for your Feedback!
Please note that your router Serial Number ***CF210AC is inactive due to a payment needed as your last succussful one was on 2025/04/16. However, a cancellation has occured on your current package. For a new sign up, please email *** for further assistance.
Fly.Cool's reply17 May 2025, 13:12
Official
Good day Sokhululeka
Thank you for your Feedback!
Please note that your router Serial Number ***CF210AC is inactive due to a payment needed as your last succussful one was on 2025/04/16. However, a cancellation has occured on your current package. For a new sign up, please email *** for further assistance.
Thank you for your Feedback!
Please note that your router Serial Number ***CF210AC is inactive due to a payment needed as your last succussful one was on 2025/04/16. However, a cancellation has occured on your current package. For a new sign up, please email *** for further assistance.
SS
Sokhululeka S's updateReviewer Update
17 May 2025, 18:04I have re-activated and i was given a new easypay number and made payment to that new easypay number but still its not working.
How do i email you becuase your not responding to my emails and that useless chatbot when you have further question it does not respond.
Its either you refund me my money or fix this issue as soon as possible
How do i email you becuase your not responding to my emails and that useless chatbot when you have further question it does not respond.
Its either you refund me my money or fix this issue as soon as possible
SS
Sokhululeka S's update17 May 2025, 18:04
Reviewer Update
I have re-activated and i was given a new easypay number and made payment to that new easypay number but still its not working.
How do i email you becuase your not responding to my emails and that useless chatbot when you have further question it does not respond.
Its either you refund me my money or fix this issue as soon as possible
How do i email you becuase your not responding to my emails and that useless chatbot when you have further question it does not respond.
Its either you refund me my money or fix this issue as soon as possible
SS
Sokhululeka S's updateReviewer Update
17 May 2025, 19:08I have sent emails no response, Whatsapp no answer, your agent are worse they know nothing.
I want my 429 back because clearly you are not willing to help me.
Once ypu state your Query on that useless chatbot Zoe it stops responding but when asking for my personal details it responds useless,pathetic service you provide
I want my 429 back because clearly you are not willing to help me.
Once ypu state your Query on that useless chatbot Zoe it stops responding but when asking for my personal details it responds useless,pathetic service you provide
SS
Sokhululeka S's update17 May 2025, 19:08
Reviewer Update
I have sent emails no response, Whatsapp no answer, your agent are worse they know nothing.
I want my 429 back because clearly you are not willing to help me.
Once ypu state your Query on that useless chatbot Zoe it stops responding but when asking for my personal details it responds useless,pathetic service you provide
I want my 429 back because clearly you are not willing to help me.
Once ypu state your Query on that useless chatbot Zoe it stops responding but when asking for my personal details it responds useless,pathetic service you provide
Fly.Cool's replyOfficial
19 May 2025, 10:31Thank you for your Feedback!
After further investigation, we see your router Serial Number ***CF210AC is still linked to any new order. We have tried to contact you twice however your contact went to voicemail. Please either email *** or contact *** requesting for a new sign up
After further investigation, we see your router Serial Number ***CF210AC is still linked to any new order. We have tried to contact you twice however your contact went to voicemail. Please either email *** or contact *** requesting for a new sign up
Fly.Cool's reply19 May 2025, 10:31
Official
Thank you for your Feedback!
After further investigation, we see your router Serial Number ***CF210AC is still linked to any new order. We have tried to contact you twice however your contact went to voicemail. Please either email *** or contact *** requesting for a new sign up
After further investigation, we see your router Serial Number ***CF210AC is still linked to any new order. We have tried to contact you twice however your contact went to voicemail. Please either email *** or contact *** requesting for a new sign up