JH
Janine H
1 reviews | Active since Mar 2024
20 Mar 2024, 18:12
Poor service delivery
Since yesterday I've had no internet connection. This people don't have a direct line, they only have a whatsapp of which i think it's programmed to say whatever answers they think we want to hear. All I need to know is the problem on their side and it's an issue they can fix immediately. Or is it on my side where they will send out someone to fix it.
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Fly.Cool's replyOfficial
20 Mar 2024, 21:42Good Evening Janine
Thank you for your feedback,
We really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for your feedback,
We really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Fly.Cool's reply20 Mar 2024, 21:42
Official
Good Evening Janine
Thank you for your feedback,
We really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for your feedback,
We really sorry to hear that you’ve had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service, and we care for all our clients.
Please note. We just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience