1 reviews | Active since Dec 2019
Poor Service and Turn around time to resolve technical issues
I wish there was a zero rating for customer service for this ISP. Great advertising for their coverage options and quick to call once you have chosen a package but haven't made payment.
I have been struggling to get my internet connection up and running after switching over from my previous ISP this month. WHAT A HUGE MISTAKE!!!! A simple switch from 1 ISP to another has proven to be so difficult that i honestly wish i never changed.
Firstly you can never speak to an actual human !!! All you get is the option of whatsapp, AI BOT and email. How does a company operate without having a direct line for customers to contact ???
All the agents keeping telling me the same thing of switching my router off and waiting 15-20 minutes and then switch it back on. I proceed to say the same thing that there is no internet service after multiple times of rebooting the router. I am frustrated beyond this point because no technical services have been offered. Whatsapps and emails response times are so slow.
Fly cool DO BETTER. The service is pathetic to say the least. Easy to take peoples money but offer no services or assistance. You say you take customer care and technical support to the next level. We're here for you... Nope change that whole statement.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***1
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. Once again please do accept our apology and please give us time to resolve the query