NM
Noluvo M
1 reviews | Active since May 2017
26 Mar 2023, 10:16
Poor service and Negligence
I paid my internet instalment on the 20/03/2023 but the device ddnt connect it has a red flash button i called in but the land line ddnt ring so i sent a whatsapp massage i got the Ref but still am waiting for thier call nothing up until now. Or someone coming to fix it,what kind of a service is that?so are they going to give me back my extra days that i ddnt use their internet?they better
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Fly.Cool's replyOfficial
27 Mar 2023, 14:21Good day Noluvo!
Thank you for the feedback!
We do apologize for the inconvenience you have had to experience, that is not what we want for any of our clients.
Please note that there is fiber fault on your line and a maintenance ticket was logged so that you are assisted by the VUMA technical support team, we have escalated your ticket so that you are assisted without further delay.
Once again, we sincerely apologize.
Thank you for the feedback!
We do apologize for the inconvenience you have had to experience, that is not what we want for any of our clients.
Please note that there is fiber fault on your line and a maintenance ticket was logged so that you are assisted by the VUMA technical support team, we have escalated your ticket so that you are assisted without further delay.
Once again, we sincerely apologize.
Fly.Cool's reply27 Mar 2023, 14:21
Official
Good day Noluvo!
Thank you for the feedback!
We do apologize for the inconvenience you have had to experience, that is not what we want for any of our clients.
Please note that there is fiber fault on your line and a maintenance ticket was logged so that you are assisted by the VUMA technical support team, we have escalated your ticket so that you are assisted without further delay.
Once again, we sincerely apologize.
Thank you for the feedback!
We do apologize for the inconvenience you have had to experience, that is not what we want for any of our clients.
Please note that there is fiber fault on your line and a maintenance ticket was logged so that you are assisted by the VUMA technical support team, we have escalated your ticket so that you are assisted without further delay.
Once again, we sincerely apologize.