Poor Service and Communication

Our internet has been off for a week today. Fibre cables outside have been damaged. Flycool stated that Vumatel needs to fix the error. Till today we only received a ticket number. No tech came out, nobody called. There is no decent communication, only WhatsApp AI nonsense. Asked to be called no one did. I work from home and lost money, but Flycool just dont care. We are 4 people on the property that have escelated this issue to no avail. Its rediculous how bad the service is.

The ticket number is ***0, and I need someone to.come and resolve this problem ASAP. You cant expect people to wait for a week. We have all the comm proof, so dont tell me otherwise.

I need Flycool to get their act together and call us. Why is there no landline number for you either? Poor service. Call me urgently.!!!!