AA
Aerlene A
1 reviews | Active since Nov 2022
15 Nov 2022, 20:43
Poor service
I am utterly a disappointed in the service delivery of this ISP. My router was working it was buffering a lot and Lotus River had some outage yesterday. What made me angry is with the buffering it was still working a bit, until the technician made me unplug the device for testing only to disable the device completely Worse of all I just made a payment and the ISP does not compensate even though they created the problem.
Their WhatsApp line is obsolete There is no point in trying to contact them.
The technician asked his superior telephonic ally in front of me to replace my router knowing he had broken it She said no.
Now I must suffer for something That I Am paying for,
Aerlene Abrahams ***
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Replies (1)
Fly.Cool's replyOfficial
29 Nov 2022, 13:48Thank you for your feedback, Aerlene.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
I see that your router was replaced and you are able to use the internet. We profusely apologise for the inconvenience caused by our technicians, in resolving such issues, I will escalate your feedback to senior management to ensure that our clients receive a resolution at their earliest convenience.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
I see that your router was replaced and you are able to use the internet. We profusely apologise for the inconvenience caused by our technicians, in resolving such issues, I will escalate your feedback to senior management to ensure that our clients receive a resolution at their earliest convenience.
Fly.Cool's reply29 Nov 2022, 13:48
Official
Thank you for your feedback, Aerlene.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
I see that your router was replaced and you are able to use the internet. We profusely apologise for the inconvenience caused by our technicians, in resolving such issues, I will escalate your feedback to senior management to ensure that our clients receive a resolution at their earliest convenience.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
I see that your router was replaced and you are able to use the internet. We profusely apologise for the inconvenience caused by our technicians, in resolving such issues, I will escalate your feedback to senior management to ensure that our clients receive a resolution at their earliest convenience.